Energy Safe Victoria
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Report a safety concern or non-compliance – online form


ESV investigates reports about electrical installation work, electrical and gas appliances, electricity and gas infrastructure issues (and some gas installation matters), which are safety or technical compliance related.

This does not include billing, warranty, customer service, conduct and quality of work issues, or financial or contractual disputes. These matters are better handled by other organisations, including Consumer Affairs Victoria and the Victorian Civil and Administrative Tribunal.

This form can also be used to lodge a Complaint about Energy Safe Victoria.

All reports must be lodged in writing by completing the form below or by email or post.

If you are unable to do this or need some assistance with this form, please contact us on (03) 9203 9700 and ask to speak with the Complaints Coordinator.

Your details

It is helpful to provide a contact phone number should we need further information. You can still remain anonymous.

Where is the compliance or safety concern?

What is the compliance or safety concern?

Who is your report about? Or who is responsible for the safety issue or non-compliance?

Other related parties

If there are any other businesses or people involved in this matter, please provide their details below.

When was the work carried out or product purchased?

When did you become aware of the compliance or safety issue?


Note: Relevant supporting documentation should be included with the complaint. For example: copies of Certificates of Electrical Safety, photos showing the issue, photos of equipment lables, receipts, invoices, quotes, reports, online postings, advertisements or profiles, business cards.

6mb max file size per attachment.

Privacy statement

You understand that by submitting this complaint to Energy Safe Victoria (ESV), the information you have provided will be made available to ESV employees, including personal details such as name, address and phone numbers.

If necessary, some information you have provided may also be communicated to the people or businesses responsible for the compliance or safety concern or the subject of the complaint to enable ESV to investigate the matter.

For further information please contact ESV or refer to ESV Privacy Policy.

If you choose to make an anonymous complaint, you are aware and understand this may limit the action ESV can take.