Where you submit personal information to Energy Safe Victoria (ESV), that information will be managed in accordance with ESV’s Privacy and data security policy.
For general enquires or complaints regarding personal privacy, including disclosures not related to our website, please contact ESV’s Information Privacy Officer.
Email address: email@example.com
Attention: Privacy Officer
PO Box 262
Collins Street West, Victoria, 8007
You can access ESV’s home page and browse our website without disclosing your personal information. We do not collect personal information when you visit or browse, except where you provide the details in an email generated from our website, or by completing and submitting a form online.
Email addresses are not added to mailing lists without your given consent.
Web statistics and data collection
Pages on the site may be coded with Google Analytics software. This software stores a cookie in your browser, which contains a unique identifier, and sends information to Google. This enables Google to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google with any personal information.
While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.
The default settings of browsers like Internet Explorer may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.
This website uses web beacons, also known as web bugs, pixel tags or clear GIFs, as some pages on the site are coded with Google Analytics (see further information above under Web statistics data collection).
Used in combination with cookies, a web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, which is placed on a site or in an email that is used to monitor the behaviour of the user visiting the site or receiving the email.
When the HTML code for the web beacon points to a site to retrieve the image, at the same time it can pass along information such as:
- the IP address of the computer that retrieved the image
- the time the web beacon was viewed and for how long
- the type of browser that retrieved the image, and
- previously set cookie values.
Web beacons are typically used by a third party to monitor the activity of a site. If you have concerns about web beacons, turning off the browser’s cookies will prevent web beacons from tracking your activity. The Web beacon will still account for an anonymous visit, but your unique information will not be recorded.
This website’s web server automatically records non-personal clickstream data. To the extent that any clickstream data could make you identifiable, we will not attempt to identify you from clickstream data unless required by law or to investigate suspected improper activity in relation to the website or to assist in law enforcement.
The following clickstream data are automatically recorded by this website’s web server for statistical and system administration purposes only:
- your server address
- your top level domain name (e.g. com.au.gov)
- the date and the time of your visit to the site
- the pages you accessed and downloaded
- the address of the last site you visited
- your operating system, and
- the type of browser you are using.
Email subscription service
The personal information we collect via the email subscription system is your email address.
In addition to using the information for the purpose of providing our email subscription service you have requested, we may also use or disclose the personal information that we collect about you for the following purposes:
- the compilation or analysis of statistics
- those in the public interest, or
- any other purposes required or authorised by law – other than by publication of the information in a form that identifies an individual, it is impracticable to get that individual’s consent before the use or disclosure and in the case of disclosure ESV believes the recipient of any of the information will not disclose it.
Links to external websites
This website privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
Last updated on 7 February 2018.