Energy Safe Victoria
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Providing services during COVID-19 period

Below we have compiled some information to help you through COVID-19 period. Please familiarise yourself with this information.

Protect yourself and others

If you are feeling unwell or displaying symptoms of coronavirus (COVID-19), a cold or flu, do not attend sites – seek medical advice and get tested.

For advice on coronavirus visit or call the hotline on 1800 675 398.

When attending a property

The below advice applies if you are attending a property for emergency repairs (which is all that is permitted during lockdown restrictions) or when restrictions have eased.

Use clear communication to explain to your customer what steps you are taking to ensure the health and safety of the household and yourself.

Before attending the premises, ask your customer if anyone in their household:

  • has tested positive for coronavirus (COVID-19)
  • is feeling unwell or has any cold or flu-like symptoms
  • has been in contact with someone diagnosed with the virus
  • has travelled from overseas recently and is under quarantine orders
  • and/or anyone in the home is self-isolating.

Before entering the premises check the front door for any public health notice. A public health notice is intended to alert people entering a premises of any health risks.

Prevent the spread

  • Wear a face mask if it is required – Read the updated Government advice on face masks.
  • Keep your distance: follow physical distancing directions – keep at least 1.5 metres away from your customer and when inside ensure there is 4 square metres per person. If necessary, ask your customer to move out of the room to allow you to carry out the work.
  • Carry with you and use an alcohol-based hand sanitiser with 60%-80% alcohol content.
  • Wash your hands often with soap and running water for at least 20 seconds. Dry with a paper towel or hand dryer.
  • Cover your nose and mouth with a tissue when you cough or sneeze or cough and sneeze into your upper sleeve or elbow. Dispose of the tissue and wash your hands.
  • Don’t touch your eyes, nose or mouth.
  • Use cashless payment where possible.
  • Limit your interactions with people as much as possible.

More information is available here.

In circumstances where a client has tested positive, is feeling unwell or has been in contact with someone diagnosed with the virus, only enter a premises in an emergency or for urgent repairs. Additional precautions should be taken, see below. Consider if the work can be deferred to a later date.

Additional precautions

  1. Advise your customer that due to current public health directions, you must take additional safety precautions.
  2. Maintain a minimum of 1.5m between yourself and the customer at all times, and follow all other measures listed above.
  3. If works are inside the premises, advise your customer to wait in another room of the house with the door closed while the work is completed.
  4. If works are outside the premises, advise they must wait inside while the work is completed.
  5. Only if necessary should the customer show you or your worker the location of the works required.
  6. Complete the work as quickly as practicable, ensuring any electrical installation is left safe.
  7. If you must speak to the customer during the job for additional information or clarification, do so as briefly as possible and maintain your physical distance.
  8. Advise the customer when the work is complete and leave the property immediately.
  9. Immediately wash or sanitise your hands.

ESV’s operations, COES and assessments

Similar to industry, ESV has adapted to the conditions with all staff now working remotely. The transition has had minimal impact on ESV’s capability. Common services such as the Electrical Technical Enquiries line and Certificate of Electrical Safety (COES) teams remain accessible via the existing organisational contacts.

Licensed Electricians Assessments

RTOs have also resumed electrical assessment services. Special conditions may apply to these assessments, and requirements must be strictly adhered to for the safety of the candidates and assessment venue staff. Please contact your local RTO assessment venue for further information.

Certificates of Electrical Safety auditing

LEI’s auditing on behalf of ESV have been instructed to ensure strict adherence to the relevant COVID-19 field work procedures provided to them when entering a property to complete an audit.

Our expectation of the electrical industry

As the electrical industry continues to work through challenging times and innovative ways to continue to service the community, our expectation of you remains unchanged.

ESV expects you to maintain a high level of technical and legislative compliance, work safely to ensure the delivery of safe electrical systems for Victorians.

With industry maintaining a high standard and ESV continuing to monitor and identify those who fail to meet the industries expectation, by working together we will continue to keep electrical workers and the community safe.

Contact us

If you have any queries or require any further information, please do not hesitate to contact our technical line on (03) 9203 9700 select option 2 or by email at