Energy Safe Victoria

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What to do in an electrical emergency

Electricity can kill in an instant. Call 000 if lives are in danger.

To report an electrical incident call 1800 000 922.
OR fill out our Electrical incident form.

  • Click on the Download button to open the form
    (If you don’t do this, the information you type in the form will not be saved)
  • Fill in the fields
  • Save the completed form to your computer
  • Then send it to ESV at the address on the form

Fallen powerlines

Stay well clear – just standing near them can be fatal.
Stay more than 8 – 10 metres away.

Always treat fallen powerlines as live even when they are broken.

Never go near them or anything they may be touching, such as vehicles, metal fences or pools of water.

Call your electricity supply company (refer to the emergency and fault numbers listed below) and the Police to report the location of any fallen lines.

Power outages

Call your electricity supply company to let them know your power is out, or check their website/app for outage details.

Storms are the most common cause of power outages as strong winds often cause trees to fall across powerlines, interrupting supply.

Always be prepared for power outages and have a torch, charged mobile phone and battery-operated radio. If you use electricity to run a water pump, make sure you have an alternative source for fresh water or a non-electric pump available.

In the event of a power failure turn off and unplug all electrical appliances at the powerpoint. This will help to prevent equipment damage in the event of a power surge.

Electricity supply companies

Electrical faults and emergency numbers

  • CitiPower 131 280
  • Powercor 132 412
  • AusNet Services 131 799
  • Jemena 131 626
  • United Energy 132 099

Household electrical issues

Contact a registered electrical contractor in your local area and arrange for a licensed electrician to visit. Ensure they are licensed and insist on a Certificate of Electrical Safety when the job is completed.

You can find a tradie, here.

NEVER do your own electrical work – DIY = DIE.

For more information, click here to read our Guide to power outages brochure.