Product recall notices
Product Safety Australia via the ACCC publishes information on all electrical and gas recalls.
Electrical, electronics and technology product recalls
Below is a list of all gas product recalls from 2016 to date and electrical product recalls where Energy Safe Victoria is the responsible regulator.
Fluidra Group Australia Pty Ltd — AstralPool Gas Swimming Pool Heaters
Energy Safe Victoria has enforced a recall on Fluidra Group Australia Pty Ltd — AstralPool HiNRG, ICI and Viron eVo Gas Swimming Pool Heaters.
Water or moisture may enter the ignition module causing it to fail, which may cause a fire.
Consumers should immediately stop using the heater and disconnect the unit from the power supply. Contact Fluidra Group Australia Pty Ltd to arrange for a qualified technician to repair the heater on site.
ESV is the technical regulator responsible for safety (gas and electrical) and our statutory powers are generally linked to safety related actions. When there are disputes relating to a gas product recall we do attempt to assist consumers in getting a resolution to issues, by either providing further information or coordinating with the supplier to address issues, as appropriate.
For the Fluidra recall we are aware of the delays in the remediation process and have been communicating with the supplier to understand the issues. The feedback we have received is that there are delays relating to the high demand for the required parts and gasfitters, which is extending the timeframe to get the relatively large number of appliances remediated. We appreciate this is not a good situation and we can only suggest continuing to communicate with the supplier. If you are still not able to get an acceptable resolution from the supplier then you may have further options under consumer law. ACCC have further details on the resolution process on their website https://www.accc.gov.au/consumers/consumer-protection/where-to-go-for-consumer-help and a link to consumer protection authorities https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies who should be able to assist with further details in understanding your options and enforcing your rights as a consumer. As a technical regulator ESV does not have direct authority over consumer issues, including refunds and reimbursements.
LG Energy Solution Australia Pty Ltd — ESS Home Energy Storage System Batteries
Escea Ltd — Gas Fireplace Models DF700 and DF960
Energy Safe Victoria has enforced a recall of Escea Gas Fireplaces – Models DF700 and DF960 as the air ramp redistributes some of the air flow through cut outs in the frame of the fireplace, which can cause hot spots and a stain or discolouration on framing materials. This may result in slow combustion of surrounding materials and possible future fire. This increases the risk of serious injury or even death to users.
Smart Storage Pty Ltd t/as Ecoult – UltraFlex Battery Energy Storage Device
Mayo Hardware – Grillman Gas Safety Shut Off Valve and Grillman Gas Safety Shut Off Valve with Hose and Regulator
Cotton On Clothing Pty Ltd – Pocket Power Charger Bank
Primus Australia Pty Ltd t/as Companion Brands – Companion Portable Butane Stoves (single and dual burner)
Sein Company Pty Ltd – SV Power supply AP-5A