Energy Safe Victoria

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ESV operations continue as offices close from March 27

To combat the spread of coronavirus (COVID-19) and take pressure off our health system, Victoria’s Premier, Daniel Andrews has announced that all non-essential business activity will shut down.

In line with these measures and to safeguard our staff, ESV will close our Southbank and Glen Waverley offices from 5pm Friday 27th March until further notice.

All services including Licensing, COES, Technical Helplines, ESVConnect and GasTrac will remain operational.

ESV’s people remain committed to delivering services to our stakeholders during this difficult time. However, for the foreseeable future our staff will work remotely, including field staff, who will continue performing their roles, but will be based from home.

We will keep you updated as changes occur.

We appreciate your understanding and cooperation while we adjust to this new way of working.

And please stay well by following all recommended mitigation measures.

Contact us

General enquiries

Phone: 03 9203 9700




Phone: 1800 815 721


Phone between the following hours:

Mon, Thur, Fri – 9.00am to 4.00pm

Tues – 12.30pm to 4.00pm

Wed – 9.00am to 12.30pm



Phone: 03 9203 9700 – select option 3

Electrical Technical Helpline


Phone:03 9203 9700 – select option 2

Gas Technical Helpline


Phone: 1800 652 563 – select option 3