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FAQs – ESVConnect

Watch: Introducing ESVConnect

ESV has compiled a list of Frequently Asked Questions on ESVConnect. If your question is specific to a section of the online platform, follow the links below.

About ESVConnect

What is ESVConnect?

ESVConnect is the primary system for online regulation of the electrical industry in Victoria, for licensing REC registration, COES and registration of cathodic protection systems. All complex gas applications in Victoria are also managed through ESVConnect GasTrac.

ESVConnect will ultimately replace all current paper-based and email processes, making it easier and more convenient to interact with ESV. Your email address is your unique identifier, allowing you to access and manage your applications, registrations, Certificates of Electrical Safety and inspections in an online step by step system.

Technology

Will ESVConnect operate on my phone or tablet?

During the design process for ESVConnect, our goal was to create a truly digital experience. We have optimised the system to operate, where possible, on mobile devices e.g. phones and tablets.

ESVConnect for COES purchase and lodgement is built for mobile devices. It will work on mobile phones and tablets.

ESVConnect for electrical worker licensing and REC registration is built for use on laptops or desktop computers. There are various documents and forms to complete and submit in the licensing and renewal processes; these are best done on a larger format screen/device.

What browser is best for ESVConnect?

ESVConnect is compatible with all major browsers including Chrome, Safari, Edge and Firefox.

Internet Explorer should NOT be used to access ESVConnect. Microsoft no longer support this browser and ESVConnect has not been built to operate on it.

About the new system

Is ESVConnect new?

ESVConnect has been around for some time. ESVConnect for the Registration of Cathodic Protection Systems (CPS) was launched in late 2017 and GasTrac, our online gas installation acceptance system for managing complex gas applications was the first system launched in May 2017.

If it’s not a new system, then what’s changed?

From June 2019 the upgrade to ESVConnect will deliver a range of new functionality, including electrical worker licensing, REC registration, maintenance of existing licences and purchase and lodgement of Certificates of Electrical Safety (COES).

Is ESVConnect just about putting paper forms on the internet?

The system has inbuilt checks and balances, automating steps in the regulatory process in a new way. It doesn’t just replicate the paper forms you may already be familiar with, it streamlines our processes and aligns them with regulatory requirements.

How does ESVConnect actually work?

ESVConnect uses your email address to create a unique profile which links a range of information, certificates, applications and other information relating to any interaction with ESV. Your dashboard is tailored to your profile, giving you the most relevant options and prompting you against the relevant regulatory matrix.

ESVConnect allows access to information based on roles, but also allows different people to interact to ensure the certification process is completed.

What do you mean by ‘providing access to information based on roles’?

The options available to you will be defined by the verified information on your profile.

Licensed Electrical Workers, REC’s, LEI’s and Inspection Companies (IC’s) can navigate to their work area on the dashboard on the left or view their profile information by selecting their licence or registration under the tabs.

The COES process has also been split into a Certificate of Compliance and the Certificate of Inspection to provide clarity on the stages required for certification.

Using ESVConnect

Do not create a new account in ESVConnect prior to 1 July 2019.

Logging in

I have an Online Services login

  1. Go to Online Services from the ESVConnect page.
    – If you are an A Grade Electrician, REL (D Licence) or Switchgear with/without an REC, LEI or IC, use your LEW User ID to log on when upgrading account.
    – If you are a Licensed Electrical Inspector only, use your LEI User ID to upgrade your account.
    – If you are a REC Business Supervisor, use the REC User ID to upgrade your account.
    You will only need to upgrade your licence once – all licences and registrations under your profile will be migrated to ESVConnect.
  2. Click on the ‘Upgrade to ESVConnect now’ button.
  3. You will be prompted to set up a new ESVConnect profile – your email address will be your unique Login ID from now.
  4. ESVConnect will send a verification code to your email address. After you have verified your details, your profile/account will be set up on ESVConnect.
  5. You are now able to work on the new live ESVConnect licensing, registration and COES system.

I am a new user

If you are logging on for the first time, you will need to create a profile to determine your eligibility for an electrical licence or registration and lodge an application for that licence, to purchase and manage Certificates of Electrical Safety or to manage electrical inspections.

  1. Go to ESVConnect online and click ‘Create a new account’.
  2. You will be prompted to fill in your details to set up an ESVConnect profile – your email address will be your unique Login ID and you will be prompted to type in a secure password.
  3. ESVConnect will send a verification code to your email address. After you have verified your details, your profile/account will be set up on ESVConnect.
  4. Once your account has been set up you will be able to manage your information easily, including password recovery, ask a question and manage your certificates of electrical safety.

Payments in ESVConnect

Credit card is the only form of payment accepted by ESVConnect.

Is there an offline capability in ESVConnect?

Offline capability via an app is planned for future system enhancements.

Specific roles in ESVConnect

Licensed Electrical Inspectors

How do I set my availability to complete electrical inspections?

Go to your Licensed Electrical Inspector profile from the dashboard and follow the onscreen prompts.

REC operator

Who can be an REC operator?

Any person in a Registered Electrical Contractor business that the Business Supervisor or Technical Supervisor authorise can be an operator. This may include (but not limited to): administration staff, apprentices or other.

What can an REC Operator do in ESVConnect?

An REC Operator can purchase certificates for the REC, can draft and save Certificates of Compliance (but not certify). They can also allocate a Prescribed Certificate of Compliance for Inspection.

What if the REC doesn’t add a LEW to their workers list? How can the LEW working for that REC meet his responsibilities?

The REC is required to keep their list of workers up to date.

Need more support? Contact us

Licensing and registration

If you need assistance with online forms or have a query about licensing applications, renewals or REC applications in ESVConnect, contact our Licensing team in the following ways:

Monday, Thursday, Friday — 9:00am to 4:00pm
Tuesday — 12:30pm to 4:00pm
Wednesday — 9:00am to 12:30pm

COES

For advice and information about COES or using ESVConnect for COES, contact our COES team in the following ways:

Cathodic Protection

If you have any questions about the ESVConnect Registration of CPS process, contact our Electrolysis Mitigation team in the following ways: