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ESVConnect, Online services and GasTrac
ESVConnect is the primary system for online regulation of the electrical industry in Victoria – licensing, COES and registration of cathodic protection systems. As we bring old paper-based systems online, processes are streamlined and aligned to regulatory requirements.
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If you’re contacting our Licensing or COES teams about ESVConnect, please be patient. Our teams are experiencing high demand for support, and are working through queries as quickly as possible.
Upgrading to ESVConnect
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Certificates of Electrical Safety (COES)
In 2019, the way you meet the compliance requirements for Certificates of Electrical Safety (COES) online will change.
Watch our user videos
- Introducing ESVConnect – This video describes the functionality of ESVConnect and how it will improve interaction with COES and Licensing services.
- Purchase Certificates
- Complete Certificate of Compliance
- Complete Certificate of Inspection
- Distribute Certificates
Licensing and registration
When ESVConnect launches you can apply for an Electrical Worker Licence, Restricted Electrical Licence, Switchgear Worker Licence, ‘L’ Licence, Electrical Inspectors licence, or register as an Electrical Contractor (REC).
You can also track the progress of your application and add information when requested.
Registration of Cathodic Protection Systems (CPS)
All registrations for Cathodic Protection Systems are submitted and managed online via ESVConnect.
GasTrac – Gas applications
GasTrac is ESV’s online gas installation acceptance system for managing gas applications.
ESVConnect updates
Added feature: COES notification
All parties involved in the certification process will now receive an automated Certificate of Electrical Safety (COES) upon completion of the Electrical Installation Certification (EIC) Process.
For Prescribed Certificates the notification with attachment is sent to:
- REC Business Email Id (if present)
- LEW Email Id
- Customer Email Id (if present)
- Inspection Company Email Id (if applicable and present)
- LEI Email Id.
For Non-Prescribed Certificates the notification with attachment is sent to:
- REC Business Email Id (if present)
- LEW Email Id
- Customer Email Id (if present).
ESVConnect — temporarily offline. ** UPDATED @ 5:50pm **
The issue with ESVConnect has been resolved. The system is running as per usual. We appreciate for your patience.
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ESVConnect is experiencing technical difficulties. We are working on the problem and will advise when the portal is up and running again. We apologise for any inconvenience caused during this time, and thank you for your patience.
ESVConnect will be offline between 8pm – 10pm tonight (31 July) to improve functionality
- RECs – automatically adding your A Grade Licence to the Workers list of your REC – you will not need to manually add yourself start lodging certificates
- REC login – users upgrading from Online Services to an ESVConnect account using their REC Login ID can change their email ID during upgrade
Paper COES can be lodged through the IVR phone system at any time. Call 1300 360 366 and follow the prompts.
We apologise if you are inconvenienced and thank you for your patience.
All licensed electrical workers MUST UPGRADE to ESVConnect
Upgrading to ESVConnect is required by ALL LEWs
Electrical workers cannot lodge certificates and RECs cannot lodge on your behalf if you have not upgraded.
LEWs are asked to upgrade to ESVConnect as soon as possible.
After the initial upgrade, you must the login only to ESVConnect with your new details. DO NOT log back into Online Services.
Click HERE or on the ESVConnect button above to login with your new details.
ESVConnect is NOW LIVE
COES, Licensing, Registration and CPS are live on ESVConnect
We are excited to advise that over the weekend we successfully completed the initial transition of services to ESVConnect, which is NOW LIVE.
Current Online Services users can upgrade to an ESVConnect account and new users can create an account. Watch this video on upgrading your account or go to ESVConnect to create a new account.
Services available on ESVConnect
- COES – purchase certificates, manage installation certifications, review, amend and download completed certificates, manage and allocate electrical inspections. Read more.
- Licensing – all licensing applications and renewals, registration of RECs, LEIs and inspection companies (ICs). Read more.
- CPS – Registration of Cathodic Protection Systems. CPS users will notice a change to the interface, but the process of registering CPS’ has not changed. Read more.
Note: Paper COES will remain for the foreseeable future, lodgement is via the IVR system. Online Services will operate with reduced functionality as we continue the transition of services to ESVConnect.
More information
Below are links to guides and presentations aimed to assist you with the transition to ESVConnect from Online Services.
Additional ‘How to’ videos developed for ESVConnect COES users are available on our YouTube channel.
All information on ESVConnect including updates, alerts and FAQs is available at www.esv.vic.gov.au/esvconnect.
ESVConnect has Help text on each screen, however, for more support you can contact our Licensing Team or our COES Team.
Transition to ESVConnect to commence Thursday 18 July 2019
Based on further successful performance testing, we have scheduled the transition of COES and licensing services to ESVConnect to commence Thursday 18 July, and continuing over the weekend.
The new functionality will be available from Monday 22 July. Paper COES will remain for the foreseeable future.
What ESVConnect can do
ESVConnect will be the primary system for online regulation of the electrical industry in Victoria – electrical worker licensing and REC registration, COES purchase and lodgement and registration of cathodic protection systems (CPS).
Head to www.esv.vic.gov.au/esvconnect. Here you’ll find helpful information explaining howESVConnect works, how you will upgrade your account from Online Services to ESVConnect, as well as updates, alerts and frequently asked questions for each new component.
Watch our short animation showing how we’ve consolidated old paper-based processes into a new online system.
On 22 July, Online Services users will be able to access ESVConnect – upgrade their accounts to ESVConnect or create a new account if they did not have one before.
Please do not create an account in ESVConnect prior to 22 July.
Online Services will be unavailable during the transition
All COES and licensing functions will be offline from midnight Friday 19 July to Sunday 21 July. Online Services will be available for use, with reduced functionality on Monday 22 July.
Do you have work to be certified during the offline period?
REC’s with work to be certified during the offline period should use paper COES and lodge on the IVR (interactive voice response) phone system. Paper Certificates should be purchased and allocated prior to the offline period.
The IVR system will be fully operational during and after the transition period, for the lodgement of COES. Call 1300 360 366 and follow the prompts.
ESVConnect for CPS registration will be unavailable during the transition
ESVConnect for CPS will be offline from 6.00 am Thursday 18 July to midnight Sunday 21 July. Users will be unable to register cathodic protection systems while ESVConnect is upgraded.
ESVConnect CPS will relaunch on Monday 22 July – users will notice an upgraded interface with the addition of a left hand side menu on the dashboard. The process of Registering Cathodic Protection systems in ESVConnect will not change.
Do you have CPS’ to register?
Licensing and COES - Services transitioning to ESVConnect - DEFERRED.
Transition to ESVConnect has been deferred
A new date for the commencement of the transition of services will be advised shortly.
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For a while we’ve been telling you ESVConnect is coming. We are very happy to advise that over the weekend from Thursday 27 June to 30 June we will begin the transition of COES and licensing services to ESVConnect.
The new functionality will be available from Monday 1 July. Paper COES will remain for the foreseeable future.
What ESVConnect can do
ESVConnect will be the primary system for online regulation of the electrical industry in Victoria – electrical worker licensing and REC registration, COES purchase and lodgement and registration of cathodic protection systems (CPS).
Head to www.esv.vic.gov.au/esvconnect. Here you’ll find helpful information explaining howESVConnect works, how you will upgrade your account from Online Services to ESVConnect, as well as updates, alerts and frequently asked questions for each new component.
Watch our short animation showing how we’ve consolidated old paper-based processes into a new online system.
On 1 July, Online Services users will be able to access ESVConnect – upgrade their accounts to ESVConnect or create a new account if they did not have one before.
Please do not create an account in ESVConnect prior to 1 July.
Online Services will be unavailable during the transition
All COES and licensing functions will be offline from midnight Friday 28 June to Sunday 30 June as services are transitioned to ESVConnect. Online Services will be available for use, with reduced functionality on Monday 1 July. Read more here.
Do you have work to be certified during the offline period?
REC’s with work to be certified during the offline period should use paper COES and lodge on the IVR (interactive voice response) phone system.
The IVR system will be fully operational during and after the transition period, for the lodgement of COES. Call 1300 360 366 and follow the prompts.
ESVConnect for CPS registration will be unavailable during the transition
ESVConnect for CPS will be offline from 6.00 am Thursday 27 June to midnight Sunday 30 June. Users will be unable to register cathodic protection systems while ESVConnect is upgraded.
ESVConnect CPS will relaunch on Monday 1 July – users will notice an upgraded interface with the addition of a left hand side menu on the dashboard. The process of Registering Cathodic Protection systems in ESVConnect will not change.
Do you have CPS’ to register?
Introducing ESVConnect - Launching late June
ESVConnect will be your primary system for Licensing and COES activities. It launches in late June.
What you can do
To make sure you are ready to use ESVConnect, check your email address and contact details are correct in Online Services by 19 June.
Also, take a look at ESV’s short animation that illustrates how we’ve consolidated old paper-based processes into a new online system.
Support will be in place to help you transition to ESVConnect, including a virtual guided tour. You can find helpful information on the ESV website that explains how ESVConnect works as well as updates, alerts and frequently asked questions.
What you need to know
Certificates of Electrical Safety (COES)
Paper Certificates will remain available and valid for use. They may be purchased via agents or through ESV, however the lodgement of paper COES will only be available via IVR.
ESVConnect login
Online Services users existing login details to upgrade their accounts to access ESVConnect.
If you have never used Online Services – don’t worry – you will be able to create a new profile in ESVConnect. To create a login, all you need is an email address.
Design Reference Group test functionality of the new system
On Thursday 14 March, the Design Reference Group (DRG) once again joined members of the ESVConnect development team to review and test new functionality and end-to-end testing of the COES system as ESVConnect continues on the development path.
The DRG comprises electrical industry representatives who regularly purchase, issue or certify Certificates of Electrical Safety. The group has worked closely with the ESVConnect team for many months, providing input and feedback throughout the development process.
We again thank them for their time and investment in the ESVConnect project.
Are you ESVConnect ready?
Update your email address
Over the last few months, we have asked electrical workers to update their email addresses in Online Services, so we can let you know when ESVConnect for Licensing, Registration and Certificates of Electrical Safety goes live.
If you haven’t updated yours, login to Online Services today by clicking on the button at the top of this page.
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