Dial Before You Dig
Call Dial Before You Dig on 1100 or go to the Dial Before You Dig website
Dial Before You Dig (DBYD) is a free national community service that can help you avoid damage to underground pipes and cables.
It exists to help people stay safe and observe the law when digging near essential services like electricity, gas, communications and water.
If you are planning excavation works, you must ensure any work undertaken will not damage electricity cables or gas pipelines (or water and communications infrastructure). Tough laws and penalties apply to essential services infrastructure damage.
Additionally, damage to underground infrastructure can result in major personal or business expense, injuries and even death.
How the DBYD service works
To identify the owners and location of underground infrastructure before undertaking excavation works, lodge a request for information through the Dial Before You Dig website or by calling the enquiry service.
Once lodged, Dial Before You Dig will send a referral on your behalf to members who have underground assets in the area you are planning to excavate.
Usually, within two working days you will receive plans or other information from the asset owners as to the location of their assets near your dig site.
Understand your responsibilities
It is an offence to damage cables or pipes, whether the damage is deliberate or a person has been reckless or negligent.
The legislation is not designed to penalise responsible people who contact the Dial Before You Dig service or landowners carrying out normal activities that do not endanger underground infrastructure. Nor do they stop qualified people lawfully undertaking gas work on pipelines or electricity work on cables.
To lodge your request for information or to find out more about the service go to the Dial Before You Dig website or call 1100 between 8am and 5pm.
You can also call ESV on (03) 9203 9700 or 1800 652 563 during normal business hours, or email ESV at email@example.com.