ESVConnect - Certificates of Electrical Safety (COES)For advice and information about COES or using ESVConnect for COES, contact our COES team in the following ways:
- Contact form
- ‘Ask A Question’ in ESVConnect
- Email: email@example.com
- Call: 03 9203 9700 – select option 3.
If you have an existing Online Services account, logging into ESVConnect for the first time is a step-through process from Online Services.
If you don’t have an existing Online Services account, logging into ESVConnect for the first time is also a straight forward account set up process. Read the full login process here.
In ESVConnect users can:
- validate the address entered on the Certificate of Compliance
- insert predetermined text for high volume work types in the prescribed Certificate of Compliance description of work
- add test results
- add photos and files to your certificate as proof of work completed at a point in time
- bulk handle Inspection allocations and bulk handle Accept/Decline inspection requests
- add notes to the certificate to assist in explaining location or other property details
- amend certificate details before final certification and generation of the COES, accordingly, ESV will no longer amend completed and certified certificates.
Paper COES will still be used. Over time they will be phased out as ESVConnect delivers more functionality.
Paper COES may still be purchased at an Agent or with ESV via the order form on our website.
Paper COES can only be lodged through the IVR phone system (interactive voice response) on 1300 360 366
- Lodgement of paper COES through Online Services is no longer available.
- Flowcharts explaining the IVR paper COES lodgement process – for LEI’s and the Responsible person.
Licensed Electrical Inspectors
LEIs who apply through ESVConnect and are successful in obtaining an inspectors licence will have their details added to the Online Services database. A USERID and PIN will be provided for paper COES lodgement via the IVR.
If your application is successful, ESV will provide you a User ID and PIN for the IVR phone system to lodge Paper COES.
Upon completion all copies of a paper COES must be distributed/mailed to the relevant persons, including the white copy to ESV.
‘My Installations’ is the new area for LEW’s and REC’s to complete their certificates.
Available Certificate amounts are visible, and the electrical installation certification process can be followed through the different tabs and status.
Bulk allocate to your LEI is also available.
Inspectors have a similar view and can follow the electrical installation certification process through the different tabs and status’.
Inspectors also have a bulk Accept/Decline option to improve efficiency when working in ESVConnect.
My Certificates tab
The ‘My Certificates’ tab provides a view for all who have a relationship with a certificate to view and print the Certificate of Electrical Safety.
This means the LEW who certified the work, the REC who approved the Certificate of Compliance and for Prescribed Certificates, the LEI who certifies the Certificate of Inspection, can view every Certificate for at least 3 years.
Yes. An Electrician can purchase Prescribed and Non Prescribed Certificates in ESVConnect. However, the purchased certificates can only be used to certify electrical installation work performed for ‘No profit or gain’ or electrical installation work performed for an employer that is not a registered electrical contractor.
Yes. A Restricted Electrical Licence holder can purchase Non-Prescribed Certificates in ESVConnect.
Yes. A Switchgear licence holder can purchase Prescribed and Non-Prescribed Certificates in ESVConnect. However, the purchased certificates can only be used to certify electrical switchgear work performed for an employer that is not a registered electrical contractor.
The description of work section can accommodate 2,000 characters.
Your customer, the person or organisation that employed/engaged you to perform electrical installation work.
Electricity Safety Act 45A (1)(b) – the person who the work was completed for i.e. who engaged and paid you.
Are the defects on the certificate of inspection printed on the Certificate of Electrical Safety given to the customer?
No. All completed Certificates of Electrical Safety are available for view and distribution in the my certificates section of the dashboard.
The address can be manually filled in.
A Licensed Electrical Worker, a REC Technical Supervisor or a REC operator.
The Licensed Electrical Worker responsible for completing the electrical installation work.
The responsible person identified on the Certificate of Compliance. For a REC this is the Technical Supervisor or the LEW if completing under a licence.
What happens to the Certificate of Compliance when returned to the Licensed Electrical Worker? (The return loop)
The Licensed Electrical Worker can amend any incorrect information and re-certify the certificate of compliance.
If there is a general inaccuracy on a Certificate of Compliance, not related to instrument etc, can this be returned?
The Technical Supervisor can return the Certificate of Compliance in the ‘Tech Supervisor return loop’ and the Licensed Electrical Inspector can return using ‘ESA Defect 45A’.
a. What if people don’t understand these questions?
b. Do they legally have to complete?
Yes, refer to the Electricity Safety (Installations) Regulations 2009
- 251(1) Certificates of compliance refers to section 44(3)(c) of the Act
- 251(2) in relation to maximum demand and
- 251(3) for consumer mains capacity.
Help and support has also been built into the system for those who are unsure what they are required to do.
All IC’s must consent to having their information on ESVConnect before it can be made available.
Complete the Inspection Company Request Form and return it to:
Manager, Licensing and Registration
Energy Safe Victoria
PO Box 262
Collins Street West VIC 8007
Or scan and email to: firstname.lastname@example.org
Who can allocate a Prescribed Certificate of Compliance to an Electrical Inspector or inspection company?
The responsible person identified on the Certificate of Compliance, for a REC this is the Technical Supervisor or the LEW if completing under a licence.
Licensed Electrical Inspectors can print a Certificate of Compliance for inspection purposes only.
Can an LEI send a Certificate of Compliance back to the LEW with certificate amendments for rectification?
Yes. Security rules prevent a LEW from selecting themselves to perform their own inspection.
The Licensed Electrical Worker, the Technical Supervisor, the business supervisor, the REC Operator, the Licensed Electrical Inspector and ESV.
ESV uses this information for future training and education.
No. The content of the list is the same.
ESVConnect requires you to select the instrument (legislation or standard), select the relevant clause, insert a description of the defect and where it is located, then click submit.
Yes. Defects must be recorded on the certificate of inspection for the return loop to the LEW to work.