Energy Safe Victoria
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Contact our people

Is it an emergency?

For life-threatening emergencies, call triple zero (000).

If you have a gas or electrical emergency, click for more information:


Reporting an electrical incident?

Click here for information and download the form.


Office closure

Due to Government restrictions ESV’s Southbank and Glen Waverley offices remain closed until further notice .

All services including LicensingCOES, Technical Helplines, ESVConnect and GasTrac are operational.

Our people remain committed to delivering services to our stakeholders. For the foreseeable future most of our staff will continue to work remotely. Our field-based teams have resumed operations, performing their roles in a COVID-safe manner.


ESV is here to help

Contact our people in the following ways:

  • Fill in our Contact form below
  • Contact a department directly using the details listed below
  • General queries:
  • Call Reception on 03 9203 9700 or 1800 800 158 (freecall)

To report an issue or make a complaint, fill in our complaints form.

Note: Please be advised that we no longer have a fax number in use at ESV. Please use email or post to send us printed materials.

Contact form

General enquiry

03 9203 9700

1800 800 158 (freecall)

Open Monday to Friday via phone and email. ESV's offices are currently closed. 8:30am - 4:30pm

PO Box 262, Collins St West, VIC 8007



1800 815 721


03 9203 9700 (option 3)

Electrical technical enquiries and Installation Safety

03 9203 9700 (option 2)

Electrical Equipment Safety

03 9203 9700 (option 5)

Electrical Infrastructure (powerlines)

03 9203 9700

Line Clearance (vegetation management)

03 9203 9700

Electrolysis Mitigation

03 9203 9700

Gas technical enquiries line

1800 652 563 (option 3)

CO spillage hotline for gasfitters

1800 652 563 (option 5)


Southbank office

Level 54 Riverside QuaySouthbank VIC 3006Australia

Open 8:30am - 4:30pmMonday to Friday

03 9203 9700

1800 800 158

Glen Waverley office

Please note licensing assistance is not available at our Glen Waverley office - only at our Southbank office.

Level 1, Building 4 Brandon Office Park540 Springvale RoadGlen Waverley VIC 3150Australia

Open 8:30am - 4:30pmMonday to Friday

03 9203 9700

1800 800 158